DEVENSON supports you at each step of your project

From the definition of your needs to the choice of adapted solutions, from the configuration to the customization, from the integration on existing systems to the formation of your staff, our consultants are in side of you… The methodological tools developed by DEVENSON insure you a rigorous collaborative steering, perfectly adapted to Cloud Computing Projects and their issues of rapidity, agility and flexibility.

Consulting

Are you sure of taking the optimum of your Salesforce CRM ?

DEVENSON Consultants help clients coming from all industries, from all sectors, to redefine their sales, marketing and/or customer care processes with Salesforce Cloud Computing Solutions. With more than 15 years of experience in the Customer Relationship Management, DEVENSON aims to help you understand your CRM needs and will advise you the tools whose providing you the best return on invest.

DEVENSON offers you a detailed diagnostic of your company’s processes with action plans and KPIs which will allow you to measure the future benefits provided by the new solution. We are sharing one goal : provide you a CRM adapted to your current practicals and needs.

  Implementation

Our task force composed by CRM and marketing experts privilege the comprehension of our client’s culture and goals to help them develop their commercial potential by integrating the change management.

DEVENSON adopts a pragmatical approach and provide CRM recommandations according to the commercial objectives of their clients in order to sustain their growth in a both short and long term view.

The functional conception and customization of the solution represents only the beginning of a CRM project. The proximity with our clients allow us to provide a complete range of services devoted to improve : our customers performance, the created value as well as the adoption of the solution by users. Moreover the analysis of needs, the business processes review, the customization of your application, the datas integration, the formation and the post-implementation support are some of the many services proposed by DEVENSON.

 Integration of third part applications & web services

With the deployment of SaaS solutions (Software as a Service), companies need a hosted application which is perfectly integrated to their other platforms.

Integration & Specific developments

At DEVENSON, we understand that your systems must be operational 24/7. Our cost-efficient and no-disturbing integration provides the capacity to connect to the existing platform and to keep integrating your data, for an optimal performance of « on demand » applications.

Besides, our solution provide a better access to the company critical datas shared by your hosted applications and on-site platforms. In addition, the inefficiency sources due to the duplication are considerably reduced.

DENVENSON integrates and develops business applications in order to extend your CRM functionalities.

Salesforce development & customization

DEVENSON’s task force, composed with brillant experts “Plateform Developer” certified, helps clients in the Salesforce customization :

  • Apex development
  • VisualForce development
  • Integration with web services

Formation

Our consultants, technical specialists and trainers commit themselves to provide you a reactive support and the formation of your staff. We offer user and administrator trainings and work with you to determine and understand your training needs. Our customized training programs are designed to improve your people skills with the best ratio cost-efficiency in order to help you obtain the benefits of your CRM immediately.

We provide to all of our clients advices about updates and accompaniment on new functionalities in order to permit you to increase your efficiency and your ability to capitalize on new opportunities once your CRM platform changes and include new features.

Maximize your chances of success by involving your team !