Salesforce Newsletter – December 2017


Salesforce Newsletter – December 2017

January 11, 2017


It is a real pleasure for me to meet you for this second edition of our Salesforce newsletter.

During these last 6 months, VISEO continued to consolidate its Salesforce business. First, internationally with the acquisition of NAIT Consulting, a Salesforce Pure Player based in Singapore. This new acquisition is part of VISEO’s long-term growth plan to expand its international presence – particularly in the Asia-Pacific region – and to assert its leadership position in the Salesforce solutions market.

We also continued to build our expertise on the new solutions of the platform, including training and certifying the first Lightning Field Service Consultants in the French partners ecosystem.

Innovation has been at the heart of our thinking: our Salesforce and Innovation platform experts have developed and integrated a Chatbot into the Salesforce Service Cloud.

Finally, and for the second consecutive year, DEVENSON, VISEO group, participated to Dreamforce by sponsoring the French Delegation.

Meetings, innovation, inspiration, change of scenery … were the summary of this intense journey.
These few examples are just an illustration of recent news.

Wishing you the best for this year to come,


Julie Vigneron 
Salesforce Alliance Manager



Here is an overview of some topics of our December edition:


The e-commerce market* continues to grow and is expected to exceed 80 billion euros in 2017 (+ 14% compared to 2016). To meet this growing market demand in a context where skills are rare, VISEO launched the Salesforce Commerce Cloud Academy. A program to accelerate the Digital Commerce team’s skill improvement on Salesforce’s Commerce Cloud offering. The Salesforce Commerce Cloud Academy is fully aligned with the Salesforce business development strategy within the group. Read more


DEVENSON attaches great importance to the integration of its teams and their skill build on Salesforce. DEVENSON is enriched with new expertise with Salesforce Field Service Lightning. The team passed its first Field Service Lightning Consultant certifications in France. Read more


DEVENSON, VISEO Group, official sponsor of the French Delegation to accompany more than 2000 Salesforce customers at #Dreamforce2017, the annual gathering of the entire Salesforce community in San Francisco. Discover our report of the event 2017. Reviews of the best moments in Dreamforce 2017



Faced with the exponential development of chatbots and voice assistants, VISEO is launching VISEO Bot Maker in order to enable companies to embrace this new revolution in uses and reduce the cost of innovation for this new type of services. Facing an ecosystem under construction, VISEO Bot Maker is an open source platform that facilitates the design and accelerates the development of chatbots and voice assistants – to scale Read more

VISEO acquires NAIT Consulting Services and strengthens its SALESFORCE expertise in Asia-Pacific. Read more



On December 2017, VISEO Singapore inaugurated its new offices with the newly integrated NAIT Consulting team. The inauguration took place in the presence of Olivier Dhonte, CEO-founder of VISEO. Read more


We invite you to discover our French Salesforce Newsletter edition.